Bill Cusick's Irrational Customer Speaking Engagements

Who’s an “irrational” customer?

You are. I’m an irrational customer as well. Fact is, we are all irrational, and emotional, and ignorant. It has to do with how our brains work. And it’s high time companies figure it out, and embrace it. Learn more »

About Bill Cusick

Bill is the CEO of Vox, Inc, a Chicago-based consulting firm focusing on improving their clients' customer experience in order to improve retention and boost revenue.

Latest Videos

Upcoming Speaking Events

Date	February 20, 2008
Location	CUES – Webinar @ www.cues.org
Host	Credit Union Executives Society
Event	Beware Member Satisfaction
Time	10:00 a.m. – 11:30 a.m. (central time)

Date	March 9-12, 2008
Location	Atlanta, GA
Host	ACE (Aspect Customer Experience)
Event	ACE 2008

Date	March 26, 2008
Location	CUES – Webinar @ www.cues.org
Host	Credit Union Executives Society
Event	Irrational Members
Time	10:00 a.m. – 11:30 a.m. (central time)