Here are some of the interviews, articles and sites we’re popping up in:

December 9, 2009: Interview in the “Required Reading” section of CRM Magazine.

December 2, 2009: Book excerpt on 1-to-1 Media.

October 27, 2009: Podcast of “All Customers Are Irrational” interview on Blog Talk Radio.

October 27, 2009: Book Review by Wayne Hurlbert on Blog Business World.

October 23, 2009: Column for Retail Customer Experience website: “The Peak-End Rule: Can It Transform Your Customer Experience?”

September 30, 2009: Inteview on Gabriel Wisdom Show, Business Talk Radio

September 28, 2009: Interview on Author Series, American Marketing Association podcast

August 18, 2009: Republish in Return on Behavior Magazine: “Opinion: Why Customer Satisfaction Surveys Don’t Work

August 6, 2009: Discussion of Satisfaction Survey Article at retailwire.com: http://www.retailwire.com/news/article.cfm/13916

July 29th, 2009:
Guest Column: Retail Customer Experience site: “Why Customer Satisfaction Surveys Don’t Work
http://www.retailcustomerexperience.com/article.php?id=1292&f=1&s=3

July 24th, 2009:
Interview: BNET: “Will Zappos Change Post Amazon? Q&A With Bill Cusick,”
http://industry.bnet.com/retail/10003158/will-zappos-change-post-amazon-qa-with-bill-cusick/