William J. Cusick (Oak Park, IL) is CEO and Founder of Vox, Inc., a successful customer experience consulting firm in Chicago. He has worked with Fortune 500 companies, including Allstate Insurance and Zurich North America, as well as many small and midsize companies to improve profitability through a more effective customer experience.

Bill Cusick has over 20 years of experience helping companies understand the importance of focusing on their customers and improving the customer experience. He’s a recognized expert in customer behavior and communications through all channels.

He is a frequent speaker and writer on all things related to customer service and experience. His new book, “All Customers Are Irrational, Understanding What They Think, What They Feel and What Keeps Them Coming Back,” explores how customers think, and how companies can shape desired customer behavior.

Bill helps client companies in the following ways:

• Customer Experience Speaking Engagements
• Customer Roadmap and Strategic Executive Workshops
• Customer Experience Consulting
• Specific Customer-Focused Strategy and Communications Projects

You can contact him at bill.cusick@voxinc.com or call him at 708.351.2700