Comments on: Apple – my iPhone had a fatal coronary, but I’m still happy http://www.irrationalcustomers.com/2009/11/12/apple-my-iphone-had-a-fatal-coronary-but-im-still-happy/ Just another WordPress weblog Thu, 25 Mar 2010 20:29:57 -0400 http://wordpress.org/?v=2.8.2 hourly 1 By: Bill Cusick http://www.irrationalcustomers.com/2009/11/12/apple-my-iphone-had-a-fatal-coronary-but-im-still-happy/comment-page-1/#comment-136 Bill Cusick Tue, 24 Nov 2009 20:15:09 +0000 http://www.irrationalcustomers.com/?p=112#comment-136 Brad: I think what makes it so distinctive is, frankly, its rarity. Why do other companies not get the value of this approach? Brad: I think what makes it so distinctive is, frankly, its rarity. Why do other companies not get the value of this approach?

]]> By: Brad Farris http://www.irrationalcustomers.com/2009/11/12/apple-my-iphone-had-a-fatal-coronary-but-im-still-happy/comment-page-1/#comment-125 Brad Farris Fri, 13 Nov 2009 15:07:25 +0000 http://www.irrationalcustomers.com/?p=112#comment-125 Bill: I had a similar experience. No questions, no "checking to see if it's in warrantee" just a new device, ready to go. Talk about building customer loyalty. Brad Bill:

I had a similar experience. No questions, no “checking to see if it’s in warrantee” just a new device, ready to go. Talk about building customer loyalty.

Brad

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