Who’s an “irrational” customer?

You are. I’m an irrational customer as well. Fact is, we are all irrational, and emotional, and ignorant. It has to do with how our brains work. And it’s high time companies figure it out, and embrace it. Learn more »

Bill Cusick

About Bill Cusick

Bill is the CEO of Vox, Inc, a Chicago-based consulting firm focusing on improving their clients' customer experience in order to improve retention and boost revenue.

March 10th, 2008

Form follows functi…oh, look! A robot!

We often react more powerfully to one product design over another, sometimes for reasons that have nothing to do with function, like here. If you look at the picture, your first thought is probably not, “wow, that looks like a really functional flash drive.”

It’s a great example of solid anthropomorphic design, which plays on our subconscious tendency to attribute human characteristics to inanimate objects. And some say it’s cute.

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